Legal notice
About the store
Store name: StarWorks rossam
Distributor: Starworks Products handled: Astronomical observation equipment ROSSAM EDLC products
Representative: Hiromi Hoshi Address: 350-0233
403 Comfort 88 Building, 2-5 Minamimachi, Sakado City, Saitama Prefecture
Phone number: 049-277-4605
URL: www.starworks.jp
Email address: info@starworks.jp
Product delivery time
Items that are in stock will be shipped within 3 business days (excluding weekends and holidays) from the date the order is confirmed.
It may take up to 5 business days due to high volume of orders.
Please contact us for details as special order items and ordered items may take more than a week.
The delivery company will ship by Sagawa Express.
Some areas such as remote islands may be other contractors.
Handling of defective products
Please be sure to check the product when it arrives.
In the unlikely event that the delivered product is different from what you ordered or is damaged,
Please contact us by email within 7 days after delivery.
Contact info@starworks.jp
We will then contact you regarding the return/exchange.
In this case, our shop will bear the shipping fee.
In addition, depending on the stock status, we may not be able to respond to exchange immediately. Thank you for your understanding.
Product warranty
ROSSAM EDLC F series, X-CAP series 2 year warranty.
2 year warranty on astronomical equipment.
If a failure occurs during normal usage,
We will repair or replace the product free of charge within 2 years after purchase.
Damage caused intentionally by the customer, such as carelessness or disassembly, is not covered.
If the warranty period has expired, it will be charged.